Policies

Returns and Exchange
Buyer can return this item
Buyer must return item within 5 days of delivery to receive full refund
Buyer is responsible for return shipping costs
Buyer is responsible for loss in value (as agreed upon with seller) if an item isn’t returned in original condition

Cancellation
All orders with CUSTOMIZED terminations or connectors cannot be cancelled once shipped.
The cables with the following specs are not regarded as CUSTOMIZED products:
Cables with terminations -- 2.5mm / 3.5mm / 4.4mm AND
with connector -- Standardized 2-pins (0.78mm) / MMCX (Shure type).
To check if your product is returnable after being shipped, please contact us.

!!!PLEASE READ CAREFULLY!!!

** If you are unsure whether this product suits your earphones, please feel free to send us a message, tell us the brand and the earphone model you are using.**

**Connector and termination can be customized. Please drop a message and let us know what you need**

**In-stock products will be shipped within 2 days after payment is made**

**Please note some product are customized and order will take 1- 2 weeks to proceed**

** Currently offering free cable testing/listening for our customers. Full deposit has to be paid (Full price of item ordered) in the checkout, customers can test the product once the order has arrived. If customers would like to keep the product, no further action would be required. If customers are unhappy with the product, please return the product within 5 days according to the shop policy, and full deposit will be returned once the product is received by us without any damage and loss of accessories. Yet, the return shipping cost will be covered by customers.**